Delight customers with beautiful personalised handwritten notes. Automatically.

Surprise and delight customers with handwritten notes sent in the post or in deliveries. Increase customer retention by 35%, improve reviews and make better connections with customers.

Deliver delightful experiences

You can offer a great product or service, but to really connect with your customers and clients you need to show that you value them as more than just a sale. Handwritten notes are the perfect way to ensure there's a smile on their face, even if you aren't there to see it.

By engaging more personally, you build better relationships, increase loyalty, and opinion of your brand. By going the extra mile, Scribeless clients have increased customer retention, improved reviews, and grown referrals.

Case Studies

The majority of our clients would prefer to stay anonymous, which is understandable considering what we offer. We've kept names out of the following case studies, but if you would like to find out more information about any of them please contact the sales team.

A handwritten thank you note from an ecommerce beauty brand
01
Grow revenue

One of the fastest growing beauty brands in North America prints thank you notes for first time customers to include in deliveries. Everything is automated through our Shopify app, and has resulted in an 8% increase in customer retention.

They also offer monthly subscriptions for popular products. When a new customer makes an order over $60, they send a note through the post selling the benefits of the subscription. This resulted in a 4% increase in subscription conversion rates. 

They also offer monthly subscriptions for popular products. When a new customer makes an order over $60, they send a note through the post selling the benefits of the subscription. This resulted in a 4% increase in subscription conversion rates. 

02
Enrich customer experiences

A premium online wine shop uses our Shopify flow connector to automatically print personalized thank you messages with every order. They automatically recommend a food pairing based on the wine that was purchased.

When a customer buys one of their more interesting wines a QR code is printed on the back of the note automatically. This redirects to a video on their store of the winery, and an interview with the winemaker. 60% of recipients scan the code, and 15% of them go on to make a repeat purchase of the same wine.

A premium online wine shop uses our Shopify flow connector to print personal thank yous with every order. They recommend food pairings based on the wine, and add QR codes to their notes linking to an interview with the winemaker. 60% of recipients scan the code, and 15% go on to make a repeat purchase.

A handwritten thank you note from a wine ecommerce store
A handwritten thank you note from a travel company
03
Going the extra mile

We work with a multinational travel company to send 'welcome home' letters to returning holidaymakers.

Everything is automated using our HubSpot integration with notes triggered two days before the return flight. The company and their customers are delighted, as they have increased their retention by over 15%.

04
Finding new opportunities

It's not just brands and boutiques, we  work with one of the largest banks in the world to attract thousands of new clients every month.

Local managers invite prospects in for a meeting with a handwritten letter, and have seen response rates of over 10%.

A handwritten prospecting note for financial services
A playbook for our ultimate guide to handwritten marketing

Thinking Inside The Box : How to Create a memorable Unboxing Experience

Learn how personalization is transforming D2C marketing, and how to delight your customers with a memorable unboxing experience.

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