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Use Capsule milestones for handwritten follow-up that keeps deals moving
Capsule stages and workflows can trigger handwritten follow-up across demos, deals, and renewals, while QR scans surface intent faster.
Trigger handwritten follow-up from the deal, pipeline, and lifecycle moments already managed inside Capsule.
opportunity milestone reached
Add recipient to Scribeless campaign
Write QR scan engagement back into Capsule so owners can see intent and workflows can trigger the next step.
QR code scanned
add a task or update contact notes
Connect Capsule and Scribeless to trigger handwritten follow-up from the deal, lifecycle, and customer milestones already tracked in your CRM. Start sends when an opportunity milestone is reached, then send QR scan engagement back into Capsule to add a task or update contact notes, so owners can prioritize follow-up and workflows can react to offline intent.
Trigger
Closed won -> onboarding welcome letter
Trigger
Demo completed -> thank-you note next day
Trigger
Renewal date -> save account postcard
Trigger
Renewal or upsell trigger -> customer success note
Action
QR scan -> create owner task
Action
QR scan -> update contact intent field
Action
QR scan -> branch follow-up workflow
Action
QR scan -> log activity on the record
Trigger handwritten follow-up from Capsule
